All Posts By

Justin Falconer

Introducing Planner

All-In-One Permitting Solution


MuniSight Planner is built to improve your current processes for planning & development. Planner removes the need to switch between multiple platforms and removes information silos. MuniSight Planner is an all in one program that helps consolidate your permit process.

Custom Workflows

Ability to customize workflows tailored to your municipality.

Streamline & Improve

Central workspace, document repository, permit checklist, and incorporate 3rd parties into your process

Available Globally

Web-based; planner is accessible from anywhere in the world. Whether you are in the office, field, or at home.


Integrate with core tools including local tax systems, GIS, and MuniSight WebMap.

Automate & Digitized

Track and search, configurable letters, validation rules to ensure consistent and correct information.

Experienced Support: Hit The Ground Running

MuniSight provides onboarding by experienced municipal experts. Designed by planners for planners. We provide each client with a dedicated pod of technicians. Each pod can help execute tasks, including:

  • Automating administrative tasks
  • Integrating forms and documents
  • Consolidate and digitize workflows
MuniSight Planner

View MuniSight Planner


Did You Know? Emergency Response Mapping

Emergency Response Mapping

Problem: With emergency services, timing is everything. Many municipalities do not have critical response times or asset map books for their emergency services departments.

Solution: It is crucial for municipalities to identify hazards and create response plans that reduce the risk for their municipality and first responders. MuniSight WebMap can mobilize your GIS data to enable staff to work on community risk reduction. MuniSight can analyze your emergency services response times to ensure they meet your communities level of service. Additionally, MuniSight can provide emergency services with a map book that can be utilized in the field. This provides emergency services with key asset information that may be needed during a crisis.

Impact: Utilizing emergency response mapping will ensure that municipalities will be able to minimize gaps in their response times, mitigate risk for emergency services, equip first responders with accurate asset information on the scene, and help increase the level of service provided to rate-payers.

Interested in having MuniSight help your municipality utilize your data for emergency situations? 

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    Quick Tips for Working from Home


    Plan your day

    Just as you would if you're in the office, it is important to keep your day organized and plan. Having a schedule will keep you productive and help you from watching YouTube or checking Facebook!

    Optimize your work space

    Make sure you have the tools and equipment you need to keep focused. By optimizing your workspace and finding a dedicated spot, you will be able to check in to get things done and check out when the days over.

    Make sure to take breaks

    Get out and go for a walk around your living space, outside (keep within social distancing recommendations), and try to stay active. Having a healthy snack will also keep your brain and body happy!

    Communicate with your team

    Get the webcam and microphone out and keep in touch with your team! By still maintaining communication with co-workers you will be able to get some social time in and hold each other accountable.

    Set rules

    Having allotted working hours, goals for work to be completed, and making sure family isn't interrupting work will help you keep focused and stay on top of your to do list.

    Expand your knowledge

    Right now lots of educational content and resources are free or at a big discount. Take advantage of the time at home to expand your knowledge and learn. Taking some courses may be beneficial for you and your career.

    Citizen Reporting Tool

    MuniSight’s citizen reporting tool allows municipalities to easily empower rate-payers to submit service requests and notify municipal staff. A simple way to hear from your rate-payers.

    The Citizen Reporting Tool seamlessly integrates with our current work order and service request work flow. In addition, the tool is easily able to be linked on your current municipal website.

    Some of the key features of the Citizen Reporting Tool include:

    – Track Public Requests

    – Assign staff & file numbers

    – Allows media attachments

    – Sort, filter, search between internal & public requests

    The Citizen Reporting Tool is a great way to let residents submit service requests, report non-emergencies, and submit infrastructure inquiries.

    Contact MuniSight Support if you would like to use the Citizen Reporting Tool in MuniSight today!

    Did You Know? Snow Plow Routes

    Problem: Municipalities have traditionally tracked plowing through paper maps, spreadsheets, and internal memory. After a snow storm, one of the first questions on residents minds are “when is my street being plowed?”. This often results in the office being overwhelmed with phone calls and complaints.

    Solution: MuniSight WebMap allows municipalities to easily display snow plow priority routes in a central location. Municipal staff can easily generate maps from MuniSight and display them on social media or their website with the plowing date and priority.

    Impact: With improved public access to snow plow routes, residents are better satisfied with municipal communication; therefore, staff now deal with less complaints and calls. This also eliminates the need to use paper maps, spreadsheets, and internal memory.

     The Town of Edson has been using MuniSight to notify residents of snow removal routes and progress via their social media.

    “It’s been a great tool allowing us to easily communicate with our public the different routes and zones for our snow removal process, keeping them up to date on our progress and where our equipment will be operating.” – Steve Bethge, Communications Coordinator at Town of Edson.

    Contact MuniSight Support if you would like to improve coordination and communication around snow plow routes.

    FCM & MuniSight Corporate Partnership

    MuniSight is proud to announce that it has become a Corporate Partner of the Federation of Canadian Municipalities (FCM). MuniSight looks forward to continuing to help small-urban and rural municipalities across Canada on asset management initiatives.

    As we continue to expand services to communities across Canada, MuniSight looks to follow the highest standards. This partnership showcases our efforts to provide the most current, efficient, and innovative asset management practices.

    The FCM introduced the Asset Management Readiness Scale to help set the standard for best practices across Canada. The scale helps assess and track progress of current asset management programs, as well as to identify opportunities to adopt new practices.

    Contact MuniSight Support if you would like to know more about how MuniSight can help you with asset management.

    MuniSight Grand Opening

    MuniSight is excited to announce the Grand Opening of our new office in Old Strathcona!

    We would like to thank Sherwood Park for many years of hospitality, and we look forward to joining the Old Strathcona community.

    We welcome any clients to come and visit us at our new and dynamic space, and we would like to thank our clients for the continued support as we grow.


    Left to right

    Teresa Yeager – Vice-President, MuniSight

    Quinten Griffiths – President, MuniSight

    Vitor Bruzzi – Jr Software Developer, MuniSight (our newest team member)

    Kurt Hartman – Professional Services Manager, MuniSight (our longest serving team member)

    Did You Know? Work Orders & Service Requests

    Problem: When managing work orders, most municipalities use pen and paper or have a system that’s too complex to implement and far exceeds their needs. These options often lack integration with municipal tax, financial, or GIS systems, creating further silos between municipal departments.

    Solution: We’ve built an easy to implement, easy to train, and easy to use solution that has all information in one place for your work order process. It integrates with your Asset Management Planning module, aligning with your asset management policies and procedures, and utilizes the data that the you have collected in your GIS.

    This system allows you to move to a technology-based solution. It’s made with rural municipalities and small urban communities in mind and is focused on the essentials. It’s easy to maintain, yet it does everything a rural municipality or small urban community needs such as costing codes. The simplicity and user-friendly interface make for an easy transition from current processes.

    All work orders will now be centralized and integrated with MuniSight, eliminating the chance of lost information and silos between departments.

    Impact: You can now track, budget, and create maintenance reports on your assets without starting from scratch.  This helps you with your day to day operations, while providing outlook on long term capital planning without difficulty.

    Contact MuniSight Support if you would like to start managing your work orders & service requests in MuniSight today!

    MuniSight is Moving to Old Strathcona!

    Exciting news! MuniSight is happy to announce that we are moving to a new office location in Old Strathcona.

    Thanks to our clients, MuniSight has been able to grow substantially over the past three years. As a result, we have out-grown our current office and are moving to a new space to accommodate our growing team. Our new offices are just south of Whyte Avenue in Edmonton’s Old Strathcona district, at the following address:

    MuniSight Ltd.
    203 – 10328 81 Ave NW
    Edmonton, AB
    T6E 1X2

    As always, we welcome any clients to come by our offices to visit at any time. With ample free parking and immediate access to Calgary trail and Gateway boulevard, we hope that this will be a convenient location for anyone passing through Edmonton.

    Once again, we appreciate the confidence that our clients have shown in MuniSight. We look forward to embarking on this next stage of growth so that we can continue to deliver more value to municipalities across Canada!

    Image: To Do Canada

    Announcing MuniSight AMP V2

    MuniSight is extremely excited to launch Version 2 of our AMP solution. What does this include?

    1) Service Requests

    2) Work Orders

    3) Maintenance Reports

    Requests and work orders are another piece of the asset management puzzle our AMP solution targets. Together, these help you keep track of all the requests that come your way, organize work that often falls through the cracks, places the right accountability on the teams responsible for the work, and allows your teams to accurately communicate when and where their work was done.

    AMP Version 2 provides workflows for you to use in your day-to-day tasks in the office, or in the field. The workflow will be as follows:

    Contact MuniSight Support to schedule a demo today!