All Posts By

Justin Falconer

Did You Know? Emergency Response Mapping

Did You Know?

Problem: With Emergency Services, timing is everything. Municipalities house plenty of data but might not be prepared for the timing rush during emergency situations.

Solution: MuniSight WebMap provides more than just GIS mapping. Municipal staff can use WebMap for emergency awareness to identify potential impact areas from natural disasters, mitigation planning, and routing/addressing for fire departments and other emergency services within the municipality.

Impact: Municipalities are now able to conduct emergency response time mapping and analysis, fire response zoning optimization, rural addressing, and map books to provide staff with critical information when it matters most.

Interested in Emergency Response Mapping?

How The M.D. of Spirit River Extended The Lifetime of their Rural Road Study

The M.D. is now able to continuously manage their rural roads year over year utilizing municipal staff.

Stay on top of road maintenance and continuously manage roads with a self-managed rural roads study. With MuniSight’s help, this allows municipalities to:

  • Extend road lifetime
  • Prioritize road maintenance
  • Stay up-to-date on road conditions
  • Visualize and edit road conditions in MuniSight
  • Integrate existing or previous studies

In 2019, MuniSight worked with the M.D. of Spirit River and Select Engineering on a self managed rural roads study. This unique project focused on the development and standardization of procedures to complete an rural road inspection, allowing M.D. staff to complete road assessments and various condition reports.

Once the rural roads study was complete, Select Engineering had provided the M.D. staff with the appropriate skills to complete future road inspections. Utilizing WebMap, MuniSight then ensured all inspection data was easily available to municipal staff in the office and in the field. Going forward, the M.D. of Spirit River staff were equipped with the knowledge, skills, and tools to now complete future road inspections using MuniSight’s tools. This allowed for the MD to extend the lifetime value of their study as staff could easily conduct assessments in the field.

Interested in a Self Managed Rural Roads Study?

Did You Know? Graveling

Did you know that MuniSight WebMap is a great tool to track your municipality’s graveling program?

Problem: Municipalities have traditionally tracked graveling through paper maps and spreadsheets. This method could take staff hours of work to properly sort, track, and report on the status of graveling projects.

Solution: MuniSight WebMap allows municipalities to easily track and manage graveling. Municipalities can sort graveling by year and display the data on WebMap. Additionally, they can go into a specific year and show proposed, in progress, and completed graveling projects.

Impact: With an improved and more efficient way to track graveling, municipalities are able to generate reports for council quicker, see multiple years of graveling, and efficiently update data in the field using the MuniSight app. If you use contractors to do your graveling, you are able to hold them more accountable. Many of the municipalities we work with have utilized WebMap for their graveling programs, leading to higher citizen satisfaction through improved tracking and reporting.

Municipal Innovation Award 2020

2020 applications for the Municipal Innovation Award are now open!

MuniSight is the proud sponsor of the Municipal Innovation Award, which is awarded to a municipality or municipal government administration that has successfully implemented an innovative project in the past year. The award winner will be granted a $2000.00 charitable donation from MuniSight, to a charity in the municipality’s jurisdiction.

Applications are open to the following municipalities that meet the following criteria:

  • Canadian municipal government
  • Population no greater than 20,000 (as per most recent census)
  • Project must be innovative in nature
  • Fully implemented no longer than 12 months
  • Create a positive impact within the community

The judges of this award define innovation as the following:

“A new method that yields a positive outcome, that could not
otherwise be achieved by using traditional methods”

Potential examples of innovative projects include, but are not limited to:

• Application of a new technology
• Using data, and analysis, to improve operational processes
• Application of a new process
• Application of a new methodology

Ranking Methodology

Innovation (40%)

  • Innovative nature of the project, as defined above

Impact (40%)

  • What is the projects magnitude of impact?
  • What is the projects scale of impact?
  • Could awarding this project convince other municipalities to consider making similar improvements?

Reproducible  (20%)

  • Can this be implemented in other municipalities?
  • Does this project provide a good template for administrations to learn from?

If you are interested in applying click here!

If your project is a finalist, we will reach out to you for a 30 minute interview to learn more about your project. The winner will be announced December 1, 2020.

To view the 2019 winning case study click here

To view the 2018 winning case study click here

Quick Tips for Working from Home


Plan your day

Just as you would if you're in the office, it is important to keep your day organized and plan. Having a schedule will keep you productive and help you from watching YouTube or checking Facebook!

Optimize your work space

Make sure you have the tools and equipment you need to keep focused. By optimizing your workspace and finding a dedicated spot, you will be able to check in to get things done and check out when the days over.

Make sure to take breaks

Get out and go for a walk around your living space, outside (keep within social distancing recommendations), and try to stay active. Having a healthy snack will also keep your brain and body happy!

Communicate with your team

Get the webcam and microphone out and keep in touch with your team! By still maintaining communication with co-workers you will be able to get some social time in and hold each other accountable.

Set rules

Having allotted working hours, goals for work to be completed, and making sure family isn't interrupting work will help you keep focused and stay on top of your to do list.

Expand your knowledge

Right now lots of educational content and resources are free or at a big discount. Take advantage of the time at home to expand your knowledge and learn. Taking some courses may be beneficial for you and your career.

Citizen Reporting Tool

MuniSight’s citizen reporting tool allows municipalities to easily empower rate-payers to submit service requests and notify municipal staff. A simple way to hear from your rate-payers.

The Citizen Reporting Tool seamlessly integrates with our current work order and service request work flow. In addition, the tool is easily able to be linked on your current municipal website.

Some of the key features of the Citizen Reporting Tool include:

– Track Public Requests

– Assign staff & file numbers

– Allows media attachments

– Sort, filter, search between internal & public requests

The Citizen Reporting Tool is a great way to let residents submit service requests, report non-emergencies, and submit infrastructure inquiries.

Contact MuniSight Support if you would like to use the Citizen Reporting Tool in MuniSight today!

Did You Know? Snow Plow Routes

Problem: Municipalities have traditionally tracked plowing through paper maps, spreadsheets, and internal memory. After a snow storm, one of the first questions on residents minds are “when is my street being plowed?”. This often results in the office being overwhelmed with phone calls and complaints.

Solution: MuniSight WebMap allows municipalities to easily display snow plow priority routes in a central location. Municipal staff can easily generate maps from MuniSight and display them on social media or their website with the plowing date and priority.

Impact: With improved public access to snow plow routes, residents are better satisfied with municipal communication; therefore, staff now deal with less complaints and calls. This also eliminates the need to use paper maps, spreadsheets, and internal memory.

 The Town of Edson has been using MuniSight to notify residents of snow removal routes and progress via their social media.

“It’s been a great tool allowing us to easily communicate with our public the different routes and zones for our snow removal process, keeping them up to date on our progress and where our equipment will be operating.” – Steve Bethge, Communications Coordinator at Town of Edson.

Contact MuniSight Support if you would like to improve coordination and communication around snow plow routes.

FCM & MuniSight Corporate Partnership

MuniSight is proud to announce that it has become a Corporate Partner of the Federation of Canadian Municipalities (FCM). MuniSight looks forward to continuing to help small-urban and rural municipalities across Canada on asset management initiatives.

As we continue to expand services to communities across Canada, MuniSight looks to follow the highest standards. This partnership showcases our efforts to provide the most current, efficient, and innovative asset management practices.

The FCM introduced the Asset Management Readiness Scale to help set the standard for best practices across Canada. The scale helps assess and track progress of current asset management programs, as well as to identify opportunities to adopt new practices.

Contact MuniSight Support if you would like to know more about how MuniSight can help you with asset management.

MuniSight Grand Opening

MuniSight is excited to announce the Grand Opening of our new office in Old Strathcona!

We would like to thank Sherwood Park for many years of hospitality, and we look forward to joining the Old Strathcona community.

We welcome any clients to come and visit us at our new and dynamic space, and we would like to thank our clients for the continued support as we grow.


Left to right

Teresa Yeager – Vice-President, MuniSight

Quinten Griffiths – President, MuniSight

Vitor Bruzzi – Jr Software Developer, MuniSight (our newest team member)

Kurt Hartman – Professional Services Manager, MuniSight (our longest serving team member)

Did You Know? Work Orders & Service Requests

Problem: When managing work orders, most municipalities use pen and paper or have a system that’s too complex to implement and far exceeds their needs. These options often lack integration with municipal tax, financial, or GIS systems, creating further silos between municipal departments.

Solution: We’ve built an easy to implement, easy to train, and easy to use solution that has all information in one place for your work order process. It integrates with your Asset Management Planning module, aligning with your asset management policies and procedures, and utilizes the data that the you have collected in your GIS.

This system allows you to move to a technology-based solution. It’s made with rural municipalities and small urban communities in mind and is focused on the essentials. It’s easy to maintain, yet it does everything a rural municipality or small urban community needs such as costing codes. The simplicity and user-friendly interface make for an easy transition from current processes.

All work orders will now be centralized and integrated with MuniSight, eliminating the chance of lost information and silos between departments.

Impact: You can now track, budget, and create maintenance reports on your assets without starting from scratch.  This helps you with your day to day operations, while providing outlook on long term capital planning without difficulty.

Contact MuniSight Support if you would like to start managing your work orders & service requests in MuniSight today!