All Posts By

Justin Falconer

New Help Portal Material is here!

Recently we introduced the MuniSight Help Portal giving you answers to frequently asked questions and access to step-by-step instructions on performing common tasks within MuniSight.

Since we have launched the Help Portal we have added new sections on Asset Management Planning, and on our Mobile application (which officially launches on January 10th). We have also added a new how-to article under the Webmap section.

Some new articles to see:

AMP – Training Guide
MuniSight AMP is a new MuniSight offering that helps municipalities start asset management planning, or bring their current asset management practices to a new level. This training guide includes helpful “how-to’s” on how to use the Asset Inventory Report, how to change asset attributes, and how to create an assessment for an asset.

Municipal Asset Management Planning

This article outlines the importance of asset management planning, typical municipal asset management objectives, and gives an overview of what is included in an asset management plan.

Mobile – Overview

This article shows how to navigate the soon-launching MuniSight Mobile application, how to manage GIS layers, how to view and edit feature information, how to collect asset information and more.

Visit the MuniSight Help Portal at

MuniSight is dedicated to your municipal success. We will continue to adapt and expand the Help Portal to include the topics you want to learn more about. If there is a topic you would like to see covered, reach out to us.

Supporting excellence in our community – Athlete Janelle Khan-Nielsen

 Janelle Khan-Nielsen with MuniSight President Quinten Griffiths

 Photo Credits: Lascelles Brown

MuniSight is proud to be supporting the development of athletics in our community – Sherwood Park, Alberta. As a result, MuniSight is excited to announce a sponsorship agreement with Janelle Khan-Nielsen, competing as an amateur athlete in the sport of Skeleton.

Originally from Sherwood Park, Janelle is competing for a place to represent Team Canada at the  2022 Winter Olympics in Bejing. A former sprinter, Janelle is currently living and training in Calgary while working as a healthcare professional.

Janelle Khan-Nielsen

Janelle Khan-Nielsen is from Sherwood Park, Alberta, and is currently training in Calgary. Janelle is aiming to compete for Team Canada in Skeleton in Bejing 2022.

To see Janelle’s recent progress, check out her Fall Newsletter.

Photo Credits: Lascelles Brown

“MuniSight is dedicated to providing world class service to our clients, and as such, we are really excited to sponsor Janelle as she trains to be a world-class Skeleton athlete,“ MuniSight President Quinten Griffiths says.

Among the most adrenaline-packed sports in the Olympics, Skeleton involves a running start with the skeleton sled, called a “push”, and jumping onto the sled head-first, and face down, to begin the ultra-fast descent to the bottom of a winding ice-track. Skeleton athletes can reach speeds of over 140 km/h with their heads mere centimetres from the ice.1

Alongside athlete blog posts for MuniSight’s blog, Janelle will be sharing a quarterly newsletter on her training and competition progress. Check out Janelle’s Fall Newsletter. You can also follow Janelle on Facebook and Instagram.

MuniSight would like to invite our clients to join us in cheering for Janelle. Go Janelle go!

1 For more on Skeleton, visit:

Announcing a New Development Permit Reporting Tool!

MuniSight is excited to announce new reporting functionality within MuniSight Webmap for our clients who use our Planning and Development (MuniSight PD) add-on.

A whole new visualization tool for your permitting process.

Our new tool, found under the “reports” drop-down menu in MuniSight Webmap, allows municipalities to see overall metrics on their development permits. This report shows how many permits were in various stages of the permitting process filtered by year, how many permits have been completed this year, as well as the overall development permit dollar value per year.

See where typical permitting backlogs lie, as well as a new overview of your local economy.

This data gives municipalities another indicator for economic development and growth year-over-year and insights into where backlogs can occur in their permitting process. From these insights, municipal governments will be able to make more informed decisions on where to focus when optimizing their permitting process, as well as to think broadly about their local economy.

We are happy to release this new functionality and we are excited to hear your feedback on it!

For more information, or to learn how to get the most out of this new tool, reach out to our Customer Success Team!

Asset Management – The Guiding Principles

Asset Management is essential to running an effective municipality. Earlier this year, we discussed what Asset Management is and how municipalities can benefit. In this post, we will dig a little deeper and uncover the keys to Asset Management success.

The following key principles are the basic, and fundamental propositions that serve as the foundations of Asset Management. Regardless of how an Asset Management plan is constructed, the following principles should always be kept in mind:

  • Assets Support Municipal Objectives – Municipal governments can strategically invest in assets to progress their municipal objectives. Appropriately managing assets based on objectives allows municipalities to use their assets in the most effective way possible.

  • Asset Management is a “Way of Thinking” – Asset Management is not a report or a software system. It is a learned mindset that allows administrators to get the most value out of a municipal asset, as efficiently as possible. It ensures that ratepayers receive the appropriate level of use from a municipal asset while minimizing the cost.

  • Asset Management is the Great Evaluator – the principles of Asset Management are most effective when considering trade-offs. Although Asset Management reporting is important, the true value from the implementation of Asset Management comes to the forefront when evaluating two options that require investment and deciding which one to pursue.

  • It is a Continuous Process – Asset Management is not stagnant. It is a process whereby plans and systems are continuously refined and improved. No matter where a Municipality starts in their Asset Management journey, their goal should be to focus on getting better today and tomorrow.

  • Prioritization is Key –  No Asset Management system will ever be “complete”. Municipalities must prioritize the assets that warrant the most attention, based on their importance to the municipality.

  • It Takes a Multi-disciplinary Approach – Asset Management expertise should not be confined to one department within a government. Each service area in a municipality needs to be knowledgeable on Asset Management principles so that they can work together to build a comprehensive view of how to best manage municipal assets.

  • Asset Management is Fit for Purpose – Not all municipal Asset Management Plans will be the same. Plans should be built to fit the requirements of the municipality, and therefore will be different between municipalities. For example, a small town may be focused on different priorities than a sprawling rural municipality.

“The best time to plant a tree was 20 years ago. The second best time is now.”

Chinese Proverb

Our advice is always to start today – no matter where your starting point is. Asset Management Planning is not a one-time project, but rather a continuous process that evolves over time. So, whether you are a municipality that has a full Asset Management Plan in place or a municipality that doesn’t have any asset information, the goal remains the same; make your Asset Management Plan better today, than it was yesterday.

Schedule an asset management consultation today

MuniSight helps you facilitate continuous improvement of your Asset Management Plan, no matter where you are at in the process. Our solution highlights missing information, to enable any municipality to focus on gathering the information that matters. In fact, we recommend gathering asset information over a long time period, instead of feeling the need to gather all possible information before you start.

Announcing MuniSight’s new Help Portal!

MuniSight Help Portal – Self-serve solutions online!

We are excited to introduce a new client support tool, the MuniSight Help Portal. Our Help Portal will allow our clients to access to step-by-step instructions on performing tasks and answers to commonly asked questions all in our online repository of solutions.

Topics and Features:

The Help Portal currently covers topics for our MuniSight Webmap, MuniSight PD, and MuniSight AG. The portal will be adapted and expanded as necessary to include the most relevant and important topics that our customers are interested in.

The Help Portal gives you:

  • Access to real-time answers and instant information all online

  • Faster learning about new operations and features available within our products

  • Training made simple for newly hired staff within your municipality

  • A pre-built FAQ that you can “copy/paste” for your own public page (see here for more)

A search bar is included at the top of the Portal that allows for you to easily search and find available content.

Simply put, the MuniSight Help Portal saves you time and allows you to learn our applications faster than ever.

Dedicated to Our Customers

We at MuniSight are dedicated to strong customer service, and we believe that this new portal will augment the comprehensive technician support we already offer to our clients.  We are excited for this new launch, and we value your feedback as we expand our offerings.

To access the Help Portal, please visit

Schedule a demonstration today.

Contact MuniSight Support

Thank you – Municipal Innovation Award applications are now closed

On behalf of the Municipal Innovation Award, MuniSight is pleased to announce that applications for the award are now closed.  We would like to thank all participating municipalities for their applications.

MuniSight is a proud sponsor of the Municipal Innovation Award and is dedicated to fostering innovation within municipal governments. To learn more about the award, please visit

Winners will be announced on the week of December 1st. Stay tuned!

Announcing MuniSight AMP

MuniSight AMP – Asset Management Planning made Simple

MuniSight’s Asset Management Planning (AMP) platform is a powerful tool that can help Municipalities extract the most value out of their existing assets. MuniSight AMP was built with municipalities in mind, and is tailored towards providing a simple and efficient solution to help municipalities manage their assets.

What is Asset Management Planning?

Asset Management Planning is the process of optimizing the usage of municipal assets, to support a Municipality in achieving its objectives and goals. The process involves evaluating assets based on level of service, relative condition, asset failure risk, and replacement cost. A properly run program involves all aspects of municipal operations including the training of personnel, the implementation of policies that consider the implications of Asset Management Planning, and the adoption of tools (such as software) to help a municipality organize their information. MuniSight AMP acts as a tool to help Municipalities manage their Asset Management information, while providing a best-in-class template on how to develop Asset Management Programs and integrating with existing MuniSight products.

Schedule a demonstration today.

MuniSight AMP Features & Functionality

The Dashboard

The dashboard provides a snapshot view of the state of a Municipality’s Asset Management program. Here you can find the summary information that guides day-to-day operational, and year-to-year strategic decisions. The information shown in the Dashboard is driven by the data captured in a Municipality’s AMP system.

Asset Inventory

Get a good handle on what assets exist in your municipality by using MuniSight AMP’s Asset Inventory reports. These reports can be run easily, to help Municipal Administrators get a clear list of all of their assets.

Asset Detail

If you are looking for a high degree of detail, then the Asset Detail Pages are the right place to go. These pages list all of the most detailed information relating to a particular asset’s management. Navigate to this page by using AMP’s search functionality, or through the Asset Inventory reports.

Level of Service, Relative Condition, Asset Risk Failure, and Replacement Cost Assessments

Leverage MuniSight AMP’s templates and processes, for completing assessments on particular assets. MuniSight AMP also maintains smart modelling technology that can predict the replacement cost value of various assets.

Schedule a demonstration today.

Contact MuniSight Support

MuniSight welcomes British Columbia municipal governments!

This September MunSight is excited to welcome British Columbia municipalities to our community. BC municipal staff face many similar operational challenges as our current clients; however, BC municipalities have many unique challenges that our team is very excited to explore.

Interesting Facts about British Columbia:

  • British Columbia is the third largest and most westerly province in Canada and it is four times the size of Great Britain. The length of BC’s coastline is over 27,000 kilometers.

  • Half of all British Columbians live in the metropolitan area of Vancouver.

  • Two-thirds of British Columbia’s land base (we’re speaking of an area larger than France!) is forest land, and more than half of that area has had little or no human contact.

  • British Columbia is one of the top 3 producing regions of cranberries and blueberries in the world.

  • BC is home to the world’s largest hockey stick! It was originally created for the Expo 1986 and then acquired by the city of Duncan, BC, where it is on display today. The stick is 62.48 metres long, weighs 28.12 tonnes (62,000 lb) and is therefore 40 times the size of a regular hockey stick. Make sure to take a look on your next trip to Vancouver Island!

  • Speaking of world records, BC resident Sarwan Singh who lives in the City of Surrey in the south of BC holds the world record for “Longest Beard” on a living male. It measures over 2.33 metres.

  • The wettest city of Canada is Prince Rupert on the west coast of British Columbia. With an average of 239.7 days of rain per year and a total amount of 2593.6 mm of rain per year, it was given this title by The Weather Network.

  • Nanaimo, a coastal city on Vancouver Island, is the Bathtub Racing capital of the world. The first race took place in 1967 to showcase Nanaimo to the world and contestants are required to use a bathtub boat.

Note: Information provided by VGC International College

Explore your municipality’s gravelling and assessment data!

Is council looking for more information on your municipality’s gravelling programs? How much gravel has been laid in each electoral ward? Have the assessment values in your municipality seen increased or decreased values?

MuniSight is excited to introduce gravelling and assessment reports included with your MuniSight Advanced system.  The MuniSight reports tab will equip your management team with the data analysis tools needed to make more informed decisions. Our custom reporting features can be customized to your municipality’s needs or you can start with our template reports.

Gravelling reports included in our template are:

Assessment reports included in our template are:

Call for MuniSight Mobile Beta Testers!


MuniSight is excited to announce the launch of our Mobile Application. Now you will be able to enjoy your MuniSight Advanced system from your iOS and Android devices.

We are looking to our experienced MuniSight Users to provide beta testing that will give us crucial information on the MuniSight Mobile Application. If interested in becoming a MuniSight Beta Tester please sign up below and our Support Team will be in contact with you in the coming weeks!