Services

Fee Free 20 Professional Service Policy

By April 1, 2019 April 1st, 2020 No Comments

Exciting News: MuniSight announces new professional service policy, effective April 1, 2019.

At MuniSight, we like hearing from our Client Partners. We like to hear about how we can help solve some of the challenges that municipal governments encounter on a daily basis.

For this reason, any service request that takes less than 20 minutes to resolve will be free – known as the Fee Free 20 Professional Services Policy.  Regardless of the type of request, we will not charge our Client Partners for any requests that are resolved in less than 20 minutes. As a MuniSight Client Partner, this means that you can ask us to consult on GIS challenges, perform simple GIS requests, or any other type of professional service request. As long as it takes less than 20 minutes to resolve, it is free.

For Client Partners that have subscribed to pre-paid General Service Hours – this policy is designed with you in mind.

“As long as it takes less than 20 minutes to resolve, it is free.”

We value interactions with our Client Partners, and we value hearing what they have to say, so making quick professional service requests free, only seems to make sense to us.

We hope that Client Partners will take advantage of this new policy. Whether the request is big or small, we are dedicated to delivering high quality service and value to our Client Partners.

Kind Regards,

Teresa Yeager

Director of Customer Success

Full details of the policy are available here: www.munisight.com/legal, in the policy section.